Frequently Asked Questions — cybet

cybet requires KYC (Know Your Customer) verification before processing withdrawals. You'll need to submit a clear photo or scan of one of the following valid Philippine government-issued IDs:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within 3 months). Verification is typically completed within 24 hours on business days.

Go to the cybet Login page and click "Forgot Password?" below the login form. Enter the email address registered to your cybet account and click Submit. You'll receive a password reset link in your inbox within a few minutes — check your spam folder if you don't see it. Click the link, enter your new password, and confirm. For security, password reset links expire after 30 minutes. If you're still having trouble, contact our 24/7 live chat support team.

No. cybet strictly enforces a one account per player policy. Creating multiple accounts is a violation of cybet's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

You can update most account details — including your contact number, address, and communication preferences — directly in your cybet Account Settings. However, changes to your full name or date of birth require identity verification and must be requested through our support team via live chat. This is to prevent fraud and ensure compliance with Philippine gaming regulations.

cybet supports a wide range of local Philippine payment methods to make depositing as convenient as possible:

• E-Wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Over-the-Counter: 7-Eleven (via Cliqq)

All transactions are processed in Philippine Peso (₱). cybet does not currently accept cryptocurrency deposits.

The minimum deposit on cybet is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Over-the-counter deposits at 7-Eleven have a minimum of ₱100. There is no maximum deposit limit for verified accounts, though individual payment providers may impose their own transaction limits.

GCash and PayMaya deposits are credited to your cybet account instantly in most cases. Online banking transfers (BPI, BDO, Metrobank) typically take 15–30 minutes during banking hours. 7-Eleven over-the-counter deposits are usually credited within 1 hour. If your deposit has not appeared after the expected timeframe, contact our support team via live chat with your transaction reference number.

cybet does not charge any fees for deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking your e-wallet or bank's fee schedule before depositing. Any fees charged by third-party payment providers are outside cybet's control.

To withdraw from cybet, log in to your account and go to Cashier → Withdraw. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm. Your account must be fully verified (KYC complete) before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times on cybet vary by method:

• GCash / PayMaya: Within 1–3 hours for verified accounts
• BPI / BDO / Metrobank: 1–3 business days depending on your bank

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the stated timeframe, contact our support team via live chat with your withdrawal reference number.

The minimum withdrawal amount on cybet is ₱200 for all payment methods. The maximum single withdrawal is ₱100,000 per transaction. For larger amounts, you may submit multiple withdrawal requests. High-value withdrawals may require additional identity verification before processing. There is no limit on the total amount you can withdraw per month from a fully verified cybet account.

Common reasons a cybet withdrawal may be declined include:

• Account KYC verification is incomplete
• Active bonus wagering requirements have not been met
• The withdrawal amount exceeds your available balance
• Your account has been flagged for a security review
• The payment details entered do not match your registered account

If your withdrawal was rejected, you will receive a notification with the reason. Contact our 24/7 live chat support for assistance resolving the issue quickly.

cybet offers a wide selection of games tailored for Filipino players, including:

• Color Game — the beloved Filipino fiesta game, now available online
• Slots — hundreds of titles including Crazy 777 and other popular reels
• Bingo — including Pearls of Bingo and classic bingo variants
• Live Casino — baccarat, roulette, blackjack, and more with live dealers
• Sports Betting — PBA, NBA, UFC, boxing, football, and sabong

New games are added regularly. Check the cybet Casino page for the latest additions.

The Color Game on cybet is inspired by the classic Filipino perya game played at town fiestas across Manila, Cebu, Davao, and beyond. Players place bets on one or more colors before the dice are rolled. Three colored dice are used — if your chosen color appears on one die, you win 1x your bet; two dice, 2x; all three dice, 3x. The game is fast-paced, easy to understand, and captures the festive energy that makes it a favorite among Filipino players. Visit the cybet Casino page to play Color Game now.

Yes. All cybet games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and fair. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel before you start playing.

Absolutely. cybet is fully optimized for mobile play on both Android and iOS devices. You can access all games — including Color Game, slots, bingo, and live casino — directly through your mobile browser without needing to download a separate app. The cybet mobile experience is designed to work smoothly on popular Philippine mobile networks including Globe, Smart, and DITO.

cybet offers a welcome bonus for new Filipino players upon their first deposit. The bonus is credited automatically to your account after your first qualifying deposit is confirmed. Full details of the current welcome offer — including the bonus amount, minimum deposit requirement, and wagering conditions — are available on the cybet Casino promotions page. Bonuses are subject to change; always check the current terms before depositing.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms for full details.

There are a few reasons a bonus may not have been credited to your account:

• Your deposit did not meet the minimum qualifying amount for the promotion
• The promotion has expired or is no longer active
• Your account KYC verification is still pending
• You already claimed a previous welcome bonus (one per player)
• A bonus opt-in step was required but not completed

If you believe you qualify but haven't received your bonus, contact our live chat support team within 48 hours of your deposit with your transaction details.

The minimum age to play on cybet is 21 years old 21+. This is in line with Philippine law and PAGCOR regulations governing online casino gaming. cybet enforces strict age verification for all accounts. Any account found to belong to a person under 21 will be permanently closed. If you are a parent or guardian, please keep your cybet login credentials private and use parental controls to prevent minors from accessing online gaming platforms.

cybet offers a voluntary self-exclusion tool for players who feel they need a break. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. Self-exclusion takes effect within 24 hours and cannot be reversed during the active period. Permanent self-exclusion is irreversible. You can also request self-exclusion directly through our 24/7 live chat support team. For more details, visit our Responsible Gaming page.

Yes. cybet provides several tools to help you manage your spending:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the maximum amount you can lose in a given period
• Session Time Limits — set a maximum duration for each gaming session
• Cool-Off Periods — take a short break of 24 hours, 48 hours, or 7 days
• Reality Check Alerts — receive periodic reminders of your session time and net result

All tools are available in Account Settings → Responsible Gaming. Limits can be decreased immediately; increases require a 7-day waiting period.

Yes. cybet uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. cybet complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your cybet account. To enable 2FA, go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect your cybet account has been accessed without your permission, take these steps immediately:

• Change your password right away via Account Settings → Security
• Contact our 24/7 live chat support to flag the account for a security review
• Check your recent transaction history for any unauthorized activity
• Enable two-factor authentication if you haven't already

Our security team will investigate and take appropriate action to protect your account and funds. Never share your cybet password or OTP codes with anyone — cybet staff will never ask for your password.