cybet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how cybet ("cybet," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you" or "data subject") who access or use the cybet online gaming platform at cybet.one (the "Platform").

cybet is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering a cybet account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the cybet Platform.

2. Data We Collect

cybet collects the following categories of personal data from players and Platform visitors:

3. How We Collect Data

cybet collects personal data through the following means:

• Direct Collection: Information you provide when registering a cybet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.
• Publicly Available Sources: Information from public Philippine government databases used for identity verification and AML screening purposes.

4. How We Use Your Data

cybet processes your personal data for the following purposes, each supported by a lawful basis under the Philippine Data Privacy Act:

• Account Management: Creating and maintaining your cybet account, verifying your identity, and managing your account settings and preferences.
• Service Delivery: Processing deposits and withdrawals, providing access to games and betting markets, and delivering customer support.
• Legal and Regulatory Compliance: Fulfilling obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behavior and providing appropriate interventions and support tools.
• Platform Improvement: Analyzing usage data to improve the cybet Platform, fix bugs, and develop new features relevant to Filipino players.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.
• Dispute Resolution: Maintaining records necessary to investigate and resolve disputes between cybet and players.

5. Sharing Your Data

cybet does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Service Providers: Third-party vendors who assist cybet in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements requiring them to protect your data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required to prevent or investigate criminal activity, including fraud and money laundering.
• Business Transfers: In the event of a merger, acquisition, or sale of cybet's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: In any other circumstances where you have given explicit consent to the sharing of your personal data.

6. Data Retention

cybet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

• Account and Identity Data: Retained for the duration of your cybet account and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine AML requirements.
• Communications Data: Live chat transcripts and support correspondence are retained for two (2) years from the date of the interaction.
• Technical and Usage Data: Log data and usage analytics are retained for up to twelve (12) months, after which they are anonymized or deleted.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the duration of your account and for three (3) years after account closure.

When personal data is no longer required, cybet will securely delete or anonymize it in accordance with industry best practices and NPC guidelines.

7. Data Security

cybet implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All personal data is encrypted at rest using AES-256 encryption. All data transmitted between your device and the cybet Platform is protected by TLS 1.3.
• Access Controls: Access to personal data is restricted to cybet personnel and service providers who require it to perform their functions. All access is logged and audited.
• Two-Factor Authentication: cybet supports two-factor authentication (2FA) for player accounts to prevent unauthorized access.
• Penetration Testing: The cybet Platform undergoes regular security assessments and penetration testing by independent cybersecurity professionals.
• Incident Response: cybet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, cybet will notify the NPC and affected players within 72 hours of discovery, as required by Philippine law.

8. Cookies & Tracking

cybet uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

You can manage your cookie preferences through your browser settings or the cybet cookie preference center. Note that disabling non-essential cookies may affect some Platform features. cybet does not use third-party advertising cookies or cross-site tracking technologies.

9. Your Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cybet:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data cybet holds about you, including information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your cybet account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to cybet's legal retention obligations under PAGCOR and AMLA regulations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact cybet's Data Protection Officer using the contact details in Section 13. cybet will respond to all data subject requests within fifteen (15) business days, as required by Philippine law.

10. Minors

The cybet Platform is strictly intended for persons aged 21 years and older 21+ in accordance with Philippine gaming regulations. cybet does not knowingly collect personal data from persons under 21 years of age.

If cybet discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment source. If you believe that a minor has registered a cybet account, please contact our support team immediately.

cybet employs age verification procedures during registration and KYC to prevent underage access to the Platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

11. Cross-Border Data Transfers

Some of cybet's service providers — including cloud hosting, KYC verification, and analytics partners — may process personal data outside the Philippines. Where such cross-border transfers occur, cybet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

cybet will not transfer your personal data to countries or organizations that do not provide adequate data protection standards, except where required by Philippine law or with your explicit consent.

12. Policy Changes

cybet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the cybet Platform after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact & Data Protection Officer

cybet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and the Philippine Data Privacy Act. If you have any questions, concerns, or requests regarding your personal data, please contact our DPO:

• Email: [email protected]
• Live Chat: Available 24/7 via the cybet Platform
• Response Time: Within 15 business days for formal data subject requests; within 1 hour (PHT) for general support inquiries

If you are not satisfied with cybet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the regulatory body responsible for enforcing the Data Privacy Act and can be reached through their official government channels.